You don't need to know what's wrong with your Mac before you contact us.

That's our job.

🩺 1. START WITH APPLE TRIAGE

Tell us what's going on.

You don't need to diagnose your Mac. Just tell us what's happening in plain English. If you can, send a photo or screenshot.

Apple Triage is free.

No pressure. No guessing. No mysterious "computer repair" black box.

🔎 2. WE FIGURE OUT WHAT IT NEEDS

Sometimes it's a $25 Quick Fix.

Sometimes your Mac needs a little more attention. Maybe it's a Tune-Up, a new Mac setup, an upgrade, or some one-on-one help.

And sometimes the answer is:

"Don't spend money on this Mac."

We'll tell you which one we think it is.

💬 3. YOU GET THE ANSWER BEFORE THE BILL

We'll explain:

What's wrong.
What we recommend.
What it will take.
What it will cost.

Then you decide whether you want to proceed.

No surprise repairs. No mystery charges.

🛠️ 4. GET YOUR MAC BACK TO WORK.

We'll do what we said we'd do, explain anything you need to know, and get you back to using your Mac.

We'll make sure the work is complete, verify that everything is working properly, and explain anything you need to know before you head home.

Our goal isn't just to fix the problem. It's to leave you feeling like you understand your Mac a little better than you did when you walked in.

NO MYSTERY. NO PRESSURE.

We're here to help you make a good decision about your Mac—not to sell you something you don't need.