I've been a Mac user since the late 1990s, when my involvement in the music business first brought me into the Apple world.

Over the years, Macs and Apple software became an increasingly important part of what I did as a musician, clinician, recording artist, piano technician, and music educator.

Along the way, I learned something that has turned out to be just as valuable as learning the technology itself:

Knowing how something works isn't enough. You have to be able to explain it to somebody else.

That's where Mac First Aid comes in.

Making technology less intimidating

I've spent much of my life working with people who aren't necessarily "tech people."

I've had to learn complicated tools, systems, and software—and then figure out how to explain them in a way that makes sense to someone who doesn't spend their day thinking about technology.

Sometimes that means teaching.

Sometimes it means troubleshooting.

And sometimes it means simply sitting beside somebody and saying:

"Don't worry. We'll figure this out."

That's the approach I bring to Mac First Aid.

We're not here to impress you with 

how much we know.

You shouldn't have to understand RAM, SSDs, macOS permissions, iCloud, Apple IDs, or whatever other piece of technological wizardry is currently making your life miserable.

You just need somebody who can figure out what's happening and explain it without 

making you feel stupid for asking.

That's what I try to do.

Why Mac First Aid?

Mac First Aid grew naturally out of all those years of working with Apple technology 

and helping other people understand it.

It's not about being the biggest computer service in Hampton Roads.

It's about being a local, approachable resource for people who like their Macs 

but don't necessarily like dealing with their Macs.

If I can solve the problem, I'll tell you how.

If there's a better or less expensive solution, I'll tell you that.

And if I think you shouldn't spend the money fixing it, I'll tell you that, too.

That's Mac First Aid.

Friendly help. Straight answers. No techno-babble required.

When your Mac acts up, call the doctor.